HOODSSUPPS

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Terms and Conditions

Welcome to Hoods Supps. By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.

1. Acceptance of Terms

By accessing and using the Hoods Supps website (the “Site”), you accept and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please do not use the Site or purchase our products.

2. Services and Transactions

We reserve the right to withdraw or cancel our services at any time without prior notice. All purchases and financial transactions made through our Site are subject to our acceptance. We may refuse to process any transaction or provide any service for any reason, including but not limited to suspected fraud or unauthorized activity.

3. Customer Expectations and Liability

While we strive to provide accurate and up-to-date information, Hoods Supps does not warrant that the information on our Site is free from errors or omissions. We do not guarantee the uninterrupted availability of the Site. We are not liable for any loss or damage resulting from the use of, or inability to use, our Site or products.

4. Copyright and Intellectual Property

All content on the Hoods Supps Site, including but not limited to text, graphics, logos, images, and software, is the property of Hoods Supps or its content suppliers and is protected by international copyright laws. You may not use, reproduce, distribute, or display any content from our Site without prior written permission from Hoods Supps.

Attribution: You must give appropriate credit when using our content.
Adaptation: You may not modify or create derivative works based on our content without permission.
Commercial Use: Our content may not be used for commercial purposes without our express consent.

5. User Behaviour

Users of our Site are expected to behave in a respectful and lawful manner. You agree not to engage in any behaviour that is unlawful, harmful, or abusive, including but not limited to:

Hate speech or discrimination
Bullying or harassment
Unauthorized promotions or spam
Uploading or sharing malicious content

6. Account Suspension and Termination

We reserve the right to disable or terminate user accounts at our discretion. Reasons for account suspension or termination may include, but are not limited to, violation of these Terms and Conditions, fraudulent activity, or any behaviour that we deem harmful to our business or other users.

7. Additional Terms

Indemnification: You agree to indemnify and hold harmless Hoods Supps and its affiliates from any claims, damages, losses, or expenses arising out of your use of the Site or violation of these terms.
Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
Changes to Terms: We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the Site after any changes indicates your acceptance of the new terms.
Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Thank you for choosing Hoods Supps. If you have any questions or concerns about these Terms and Conditions, please contact us at support@hoodssupps.co.uk.

Return and Refund Policy

At Hoods Supps, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, our Return and Refund Policy outlines the terms and conditions for returning products and obtaining a refund.

1. Terms of Return

You may return only apparel and accessories items purchased from Hoods Supps within 30 days of the delivery date. Please ensure that the item is returned within this time frame to be eligible for a refund or exchange.

2. State of Return

To be eligible for a return, the item must be in its original condition. This means:

The item must be unused, unworn, and unwashed.
The item must be in its original packaging with all tags and labels attached.
Supplements and consumable products must be unopened and sealed.

3. Reason for Return

We accept returns for the following reasons:

The item is damaged or defective upon arrival.
The item received is incorrect or does not match the description on our website.
You are not satisfied with the product.

Please note that for non-defective items, a restocking fee may apply.

4. Process for Return

To initiate a return, please follow these steps:

Contact Customer Service: Email us at support@hoodssupps.co.uk with your order number, the reason for the return, and any relevant photos (if applicable).
Receive Return Authorization: Our customer service team will review your request and provide you with a Return Authorization (RA) number and return instructions.
Package the Item: Securely pack the item in its original packaging and include the RA number inside the package.
Ship the Item: Send the package to the return address provided by our customer service team. We recommend using a trackable shipping method to ensure the safe return of your item.

5. Process of Refund

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:

Refund Method: Refunds will be issued to the original payment method used for the purchase.
Duration: Please allow 5-10 business days for the refund to appear in your account, depending on your bank or credit card issuer.

6. Contact Details

If you have any questions or need assistance with your return, please contact our customer service team:

Email: support@hoodssupps.co.uk

We value your feedback and are here to help ensure your satisfaction with our products. Thank you for choosing Hoods Supps.